Send a Restring Reminder

Turning a stringing customer into a restringing customer creates recurring revenue and introduces the customer to the enjoyment of playing tennis with new strings

To send a restring reminder start by going to Navigate to Groups (Keywords) on the left menu bar

Then go to Actions >Add Group

Create a Restring Group using the word “Restring” as the keyword

To do this go to  Group Type and choose “Coupon”

Add a welcome message that your customer will receive when they join the restring group

the hit Save.

After you create the Group, then navigate to Tools>Auto Responders

Click on Auto Responders

Under actions select Add Auto Responder

Create Autoresponder Form

Under Group select “Restring” group

Under Name enter “Notify to Restring”

Leave “Message Template” and “Select Mobile Splash Page” blank

Under “Responder Message” if you want to include the name and previous racquet and stringing information write: 

%%Name%%, Here is the info on your last racquet restring (%%Custom1%%)

Stop by the shop for a restring, your game will appreciate it.

Under “Responder Message” if you DO NOT want to include the name, previous racquet and stringing information write: 

It’s been a while since your last string job. 

Stop by the shop for a restring, your game will appreciate it.

Next set “Days Send After Signup” to 90 or whatever frequency you want them to receive a reminder.

Press “save” and the customers that join “restring” will be sent a reminder in 90 days

Auto Responder is saved